FAQs

> Where are you located?

We are located in Central London (England, United Kingdom) and currently offer a bespoke mobile service to our customers who are based in London.

 

> What services do you offer?

We currently offer individual, semi-permanent eyelashes only. However, we will soon be offering other general beauty treatments alongside a skin clinic. Follow us on social media to find out when other treatments become available.

 

> Do I have to pay a deposit?

Yes, all appointments are subject to a deposit to secure your appointment. A £12 deposit is required for all eyelash appointments. This can be paid via Paypal by clicking here, or via direct bank transfer – details of which will be provided after booking.

 

All deposits are non-refundable. However, your appointment may be re-scheduled if you arrange this at least 48hours (2 days) before your scheduled appointment.

  • Eyelash appointments: £12 deposit.

 

> How To Pay 

To pay via Paypal: Please click here or alternatively copy & paste the following URL into your web browser: https://www.paypal.me/leluxelondon/12

To pay via Bank Transfer: You should have received instructions on how to pay via bank transfer upon booking your appointment. If not, please do sent us an email and we will provide you with the necessary information.

> Do you offer international shipping for your products?

Unfortunately we do not offer international shipping outside of the United Kingdom at this moment in time. For all shipping, delivery & refund information please click here.